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FAQ



Why have my auto start/stop triggers stopped working?


"From Android version 3.1 the Android system will exclude all BroadcastReceiver from receiving Intents if the corresponding application has never been started by the user or if the user explicitly stopped the application via the Android menu (in Manage Applications)." This means if you have Force Stopped the DashCam application you will need to go to the settings menu and change the start/stop option to OFF, then back to your preferred option, this will re-register the receivers.

Why is it not recommended to use the Auto Stop Recording Immediately feature?

The delayed stop feature was implemented so that if there is an accident and your device comes out of its dock, or your car Bluetooth stops working, the DashCam app will continue to record a few minutes of footage, disabling the delayed stop could cost you vital information.

Why does the free space estimate report more space than I actually have?

The free space calculation takes into account the fact that we overwrite old files, so it ignores the space taken up by existing DashCam recordings - the ones that will be overwritten, not the files in the Keep folder.

How does the try-before-you-buy option work?

When you click 'try' the premium options are unlocked in the settings until you leave the settings page, so you can explore the menus. Any changes you make to premium settings that you haven't purchased will remain in effect until the end of the next recording. At which point they will be disabled. This means you can set up and use an auto-start feature and it will work once (note the auto stop will only work until the end of the first recording (1-20 minutes depending on your settings), so if you wish to test this too you will need to do so before the end of the first file). Likewise video resolution settings etc, will be applied to the first file recorded, the second will return to default settings.

Why is there no try-before-you-buy option on the Premium File Settings?

This is because unlike the other settings the file options are actually utilities, not settings, so disabling them after some time doesn't actually detract from their usefulness. If you'd like to see what they do see the Settings Page.

Why have my premium features been disabled with a message to enable internet access?

The Google Play Service manages purchases. DashCam queries the Google Play Service to determine whether you have made a premium purchase to unlock the premium features. An internet connection is not needed for this check as Google Play caches this information on your device. And since you need an internet connection to make a purchase, this information is usually cached at that time. However if you've cleared the Google Play cache, Google Play will need to connect to the internet again to determine the status of your purchases. It will only need to do this once and the information will be cached locally again.

Why do I only have 2 folder options on KitKat (Android 4.4)?

Google have introduced massive restrictions to SD Card access in Android starting in Version 4.4. Apps are now only allowed to access files in Android/data/<app package name>/ 
DashCam restricts the folder options to 'Device' and 'Memory Card' (supports multiple SD Cards) from KitKat onwards as there is now only one 'correct' location for an app to store it's own files, and this is strictly enforced on SD Cards.

Why do my videos not appear in the media player by default on KitKat (Android 4.4)?

This is a bug in Android introduced with KitKat and will hopefully be resolved with the next update of Android. The files are still being reported to the media scanner but it does not recognise audio or video files.

What are the different GPS file formats?

GPX is an open format for exchanging GPS data. This data contains a track with lat, long, alt, time, bearing and speed data. So offers the most complete data set.
KML is Google's open geo-data format. It consists of a line, created using lat , long and alt, and a set of points of the same each with a time. This is not as useful as GPX data, but can easily be imported into Google Earth for viewing.
KMZ is a compressed version of the KML data. The advantage being smaller files are created, but more processing power is required to create the files.